Dear Customer,
If you would like a fast response. Please help us out...
#1. Submit ticket as a registered user. A lot of you submit ticket as a guest,
this will only delay things.
( We have to ask you more informaiton and Guests tickets are answered last)
Registering is EASY. Click https://gairegroup.net/register.php to register
then you can login via https://gairegroup.net/clientarea.php
Most of you ALREADY have an account with us. See if you can login, if not,
do forget password if you think you forgot the logins.
#2. Submit ticket on right department.
For example, if you are a server/hosting customer, You might want to submit it to
corresponding department so you get answers FASTER.
#3. Provide AS MUCH information as possible.
Logins Information, Related receipts , Anything that will help us
figure out how to help you. Also, It's GOOD idea to tell us WHICH product do you need help with.
Submitting a ticket like " i need my logins" , Is pointless & will only delay
things. You need to tell us which product, whats the issue, provide screenshots, or video recordings.
#4. Support Takes Time.
There is an exception to some products but 90% of products, it will take 48 business hours.
Business hours is Monday to Friday 9 am to 5pm CST only.
Wednesday, November 1, 2017
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