Dear Customer,

If you would like a fast response.  Please help us out...

#1.  Submit ticket as a registered user.   A lot of you submit ticket as a guest,
this will only delay things.  

(  We have to ask you more informaiton and Guests tickets are answered last)

Registering is EASY.  Click  https://gairegroup.net/register.php   to register
then you can login via https://gairegroup.net/clientarea.php 


Most of you ALREADY have an account with us.  See if you can login,  if not,
do forget password if you think you forgot the logins.

#2.  Submit ticket on right department.

For example,  if you are a server/hosting customer,  You might want to submit it to
corresponding department so you get answers FASTER.

#3.  Provide AS MUCH information as possible.

Logins Information,  Related receipts , Anything that will help us
figure out how to help you.    Also,  It's GOOD idea to tell us WHICH product do you need help with.

Submitting a ticket like  " i need my logins" ,  Is pointless & will only delay
things.  You need to tell us which product,  whats the issue, provide screenshots, or video recordings.

#4.  Support Takes Time.

There is an exception to some products but 90% of products,  it will take 48 business hours.
Business hours is Monday to Friday 9 am to 5pm CST only.




Wednesday, November 1, 2017

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