Support Policy
Last Updated: June 27, 2020
Unless otherwise stated, these Support Policies apply to technical support for all GaireGroup LLC software and product.
If, for any reason, You are technical issues with purchase We invite You to review our policy on support.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GaireGroup LLC.
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Service refers to the Website or Sales Page.
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Website refers to GaireGroup LLC, accessible from https://gairegroup.net, https://nextwebinar.com, https://satishgaire.com, etc
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Goods refer to the items such as plugins, software, access to software, website, landing pages, themes, etc. offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
Contacting Support Team
In order to be eligible to contact the support team, please make sure that:
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Login to GaireGroup.net (or create an account)
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The Goods were launched less than 90 days ago
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The Goods were purchased by You through Us
The following cannot be supported:
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If the Goods were launched more than 180 days from the date of contacting the support team
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If the Goods were purchased through resellers or third party
We reserve the right to refuse the support of any Goods that does not meet the above condition our sole discretion.
In order to exercise Your right of support, You must follow these rules:
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Login to GaireGroup.net or create an account
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Must not fill out the ticket as a guest user
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Fill out the ticket in the correct department
Support Tickets
All support ticket must filled out through https://gairegroup.net/submitticket.php
We reserve the right to refuse your support ticket that does not meet the above contacting support team conditions at our sole discretion.
Support tickets are typically answered within 48-72 hours after submissions.
If, applicable, You can pay a premium fee to speed up the response of the ticket. No REFUND is allowed on premium fees on support tickets.
Email Support
Support by email is not allowed in any case.
If, applicable, You can pay a premium fee to get email support. No REFUND is allowed on premium fees on email support.
Phone Support
Support by email is not allowed in any case.
If You contact Us, our employees, family members, friends, clients, or any other person associated with us via phone call (personal cell, home phone number, etc.), we have the right to take legal action against You.
Reseller Support
If You have a reseller license of any Goods sold by Us, you can contact the support team using the conditions above.
Your users do not have the right to contact our support team.
We reserve the right to refuse to provide support that does not meet the above contacting support team conditions at our sole discretion.
Contact Us
If you have any questions about our Support Policy, please contact us:
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By visiting this page on our website and fill out a support ticket: https://gairegroup.net/submitticket.php
